mStłuczka

How to use the mStłuczka app – step by step guide

The mStłuczka app is a modern tool that makes life easier for drivers after a minor accident. Instead of filling out paper forms, you can create a digital statement directly on your smartphone. As a result, the process takes only a few minutes, your data is correct, and you can quickly move on to repairing your vehicle in a trusted workshop.


Why is the mStłuczka app useful?

The mStłuczka app is not only convenient. It is also safe because driver details are verified through mObywatel, Poland’s official digital ID system. Therefore, there is no risk of incorrect or fake information. In addition, the statement is saved as a PDF file, sent to both drivers, and easily forwarded to the insurance company.


Step by step – how does the mStłuczka app work?

Step 1: Download and open the app

The mStłuczka app works within the mObywatel platform. Simply download it from Google Play or App Store and log in with your credentials.

Step 2: Report the accident

After launching the app, select “New accident.” Enter the details of both cars – registration numbers, make, and model.

Step 3: Add the participants

Each driver logs in through mObywatel and confirms their identity. In this way, both parties are verified, which eliminates the risk of fraud.

Step 4: Describe the accident in the mStłuczka app

Use the simple scheme to mark how the collision happened. In addition, you can attach photos of the damage taken with your phone.

Step 5: Sign and send

Finally, both drivers sign the document digitally. The PDF file is generated immediately. It can then be sent to your insurer to start the claim process.


What to do after completing the form in the mStłuczka app?

Completing the digital form is only the first step. In most cases, your car still requires repair. At WENSAR Łomianki, we handle the entire process:

  • professional bodywork,
  • high-quality painting,
  • replacement car provided during repairs,
  • full support with insurance companies and cashless settlement.

Thanks to this, drivers who use the mStłuczka app can move quickly from documentation to a complete repair, without unnecessary stress.


FAQ – most common questions about the mStłuczka app

Does the mStłuczka app replace calling the police?

Not always. If there are injuries or one driver refuses to admit fault, you must call the police. The app only applies to minor accidents without casualties.

Does the app work everywhere?

Yes, as long as you have internet access and a smartphone with mObywatel installed. The PDF statement can also be sent later by email.

Do insurance companies accept the mStłuczka app?

Yes. Polish insurers treat the app’s PDF statements in the same way as traditional paper forms.

Should I still take photos of the cars?

Absolutely. Photos provide additional proof if there is a dispute. In fact, the mStłuczka app allows you to add photos directly to the report.


Why choose WENSAR after reporting with mStłuczka?

Using the mStłuczka app helps you finish paperwork quickly, but the car still needs professional repair. At WENSAR, we ensure that your vehicle is restored to its pre-accident condition. We follow manufacturer standards, protect against corrosion, and provide seamless paint matching. In addition, we take care of insurance formalities and guarantee that you will not stay without a car thanks to our replacement vehicle service.


Summary

The mStłuczka app makes it easier to handle minor collisions. It saves time, ensures accurate data, and speeds up the claim process. Once the report is complete, leave the rest to professionals.

At WENSAR Łomianki, we take care of everything – from insurer communication, through body and paint repair, to providing a replacement car.

📞 Phone: 601 241 903
🌐 Repair Estimate Form: https://wensar.pl/formularz-wyceny
🌐 Contact: https://wensar.pl/kontakt